Customer Success Operations Manager

Varonis is seeking a highly motivated Customer Success Operations Manager to orchestrate the customer journey and drive value realization. The role involves working closely with regional leadership and cross-functional teams to enhance customer satisfaction and loyalty through data-driven strategies and process optimization.

Responsibilities:

• Develop and implement standard methodologies for customer success operations
• Set and track clear goals, KPIs, and metrics to measure success
• Collect, analyze, and interpret customer data
• Use data insights to inform strategies and predict trends that improve customer retention and increase growth opportunities
• Work with sales, account managers, and Technical Account Managers (TAMs) to create account plans that deliver meaningful outcomes
• Ensure cohesion and alignment with overall business objectives
• Implement and maintain a feedback loop to gather customer insights
• Analyze feedback and use it to improve services and customer experience
• Create training materials and provide ongoing education for customer success teams
• Ensure teams are up-to-date with best practices and tools

Requirements:

• Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field
• Proven experience in customer success, operations management, or a similar role
• Extensive experience in customer success operations or related leadership roles
• Familiarity with customer success systems and tools
• Strong understanding of customer journey mapping and experience optimization
• Ability to analyze data and make data-driven decisions
• Experience with performance tracking and reporting tools
• Excellent verbal and written communication skills
• Strong interpersonal skills to build relationships and foster collaboration
• Strong leadership and team management skills
• Proven track record of driving customer success and satisfaction
• Strong problem-solving skills and the ability to develop effective solutions
• Project management skills to manage multiple projects and set priorities