Customer Service Relationship Specialist – Remote

The Hartford is an insurance company dedicated to making a difference and supporting the development of its employees. They are seeking a Customer Service Relationship Specialist to provide exceptional service to policyholders and agents, handling inquiries and concerns over the phone while promoting digital self-service capabilities.

Responsibilities:

• Promote digital self service capabilities
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
• Assisting customers over the phone
• Must have the ability to learn insurance product and processes in training environment
• Required to commit to the training and work schedule
• Have a dedicated workspace free from distractions during work and training hours

Requirements:

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
• Ability to work in a fast-paced complex environment while navigating multiple programs
• Problem solving and critical thinking skills with strong attention to detail
• Excellent communication skills with ability to empathize with customers and colleagues
• Adaptability
• High School Diploma or equivalent experience required
• Spanish bilingual a plus
• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will be required