Customer Service Specialist

Wesley Financial Group is a distinguished leader in the timeshare industry, renowned for its commitment to helping timeshare owners achieve freedom from their properties. The Customer Service Resolution Specialist plays a pivotal role in assisting clients through the complex process of canceling their timeshares, emphasizing a best-in-class customer experience and effective communication throughout the resolution process.

Responsibilities:

• Advocating for clients and managing their timeshare cancellation journey
• Setting clear expectations with clients, explaining each step of the dispute process, and drafting strategic, personalized action plans aimed at terminating timeshare ownership
• Responding to client inquiries within established response times and addressing feedback within 24 hours
• Maintaining accurate and current client records in Salesforce
• Ensuring all correspondence—via email, mail, or phone—is professional and consistent
• Fostering a positive team environment centered on accountability, efficiency, and continuous improvement, sharing industry updates and best practices
• Staying informed about industry trends and providing insights to peers

Requirements:

• A minimum of two years of experience in customer service or account management is required
• Proven track record of delivering impeccable service
• Strong problem-solving skills and the ability to address client needs effectively
• Ability to adapt quickly to changing circumstances
• High level of organization and attention to detail
• Outcome-oriented and results-driven
• Capable of working efficiently under pressure
• Accountability and integrity are fundamental
• Must reside within 60 miles of Franklin, TN
• Familiarity with Salesforce, Google Suite, or Microsoft Office
• Energetic, flexible, patient, and a team player
• Committed to continuous learning and professional growth