About this role
Resmed is a company focused on improving health outcomes, and they are seeking a customer-focused Customer Service Representative to support testing, scheduling, and customer service operations. This role involves providing exceptional customer and patient support while guiding customers through website tools and resolving technical issues.
Responsibilities:
- Answer inbound calls, chats, and emails to support customers with testing tools and uploads
- Handle overflow scheduling calls
- Troubleshoot Overnight Pulse Oximetry upload issues
- Process and validate test orders, physician updates, and faxed results
- Work shared departmental queues and assist with cross-training as needed
Requirements:
- 1+ year of preferred customer service or support experience, preferred
- High school diploma
- Proficiency in Excel and MS Office
- Knowledge of oximetry/sleep testing equipment a plus
- Excellent phone presence, attention to detail, and multitasking skills