Key skills
Decoration production expertiseWMS/OMS experienceOperational issue resolutionProduction planningCustomer obsessionAssembly
About this role
Quince is a tech company disrupting the retail industry by focusing on high-quality essentials at low prices. They are seeking an Operations Manager to launch and run their West Coast B2B decoration production operation, overseeing site performance and leading a team to meet production targets.
Responsibilities:
- Own performance of the West Coast B2B decoration operation, consistently hitting on-time SLA, quality, cost, and throughput targets
- Hire, onboard, and lead the site team, and drive accountability through clear roles and KPIs
- Build weekly and daily production plans from demand forecasts, and adjust labor, workflows, and priorities to meet demand efficiently
- Keep production unblocked by owning equipment uptime, maintenance coverage, vendor support, and materials/consumables readiness
- Run end-to-end production tracking for inbound, production, QA, and outbound in one system with accurate real-time status and minimal manual entry
- Manage procurement of all materials needed to run the site including thread, backing, ink, corrugate, packaging, etc
- Partner with IT, Ops, and 3PL teams to integrate production tracking with Quince OMS/WMS and automate status updates
- Resolve issues quickly, including rush orders, delays, inventory shortages, defects, and damaged goods, and drive fixes to prevent repeats
- Step in hands-on when needed to unblock work, cover gaps, and support the team during peaks or disruptions
Requirements:
- 6+ years in decoration, production, assembly, with a proven track record of launching programs and improving performance, accuracy, and cost efficiency
- Hands-on understanding of decoration production and equipment (embroidery/print/heat transfer), including setup, changeovers, and troubleshooting
- Skilled in identifying and resolving operational issues such as delays, inventory issues and discrepancies
- Hands-on experience with WMS/OMS and production tracking tools, including systems integration and automation to reduce manual work
- Clear communicator who can coordinate across 3PLs, vendors, and internal teams and keep stakeholders aligned under pressure
- Customer obsessed, with a deep care for the customer experience and attention to detail
- Flexible and comfortable working in a fast-paced startup environment