Applied Data Scientist

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. As an Applied Data Scientist on the Insights team, you will help pioneer new features that optimize customer interactions by collaborating with Product Managers, Machine Learning Engineers, and strategic customers.

Responsibilities:

• Co-develop new capabilities with a small number of high-impact enterprise customers along with our product, engineering, and design teams; using their real workflows and constraints as your testbed
• Communicate effectively across all levels of the organization
• Plan and run short, focused design-partner engagements (days to weeks) where you ship early versions, collect structured feedback, and iterate quickly
• Generalize learnings from each design partner into reusable, productized capabilities rather than one-off bespoke models
• Partner with domain experts to curate high-quality eval guidelines and datasets for domains such as CSAT prediction and outcome prediction (across both human<>human and human<>AI interactions)
• Use the best tools + models for the job (simple and interpretable where it matters, sophisticated where it can drive outsized value
• Write clear specs and experiment reports that make tradeoffs and assumptions explicit
• Stay close to the research frontier in ML/AI, LLMs, and evals, translating promising ideas into pragmatic, shippable improvements
• Where applicable, help translate your solutions into publications, whitepapers, technical blogs, etc