Senior Program Manager, AI Literacy & Enablement

Blackbaud is a remote-first company focused on empowering teams through AI Literacy and Enablement. The Senior Program Manager will design and implement the AI Literacy program, driving responsible AI adoption and proficiency across the organization while collaborating with various stakeholders to foster a culture of innovation.

Responsibilities:

• Define and execute the AI Literacy roadmap, and success metrics aligned with Blackbaud’s enterprise AI goals
• Establish proficiency frameworks tailored to diverse audiences (e.g., product teams, customer success, leadership, and technical staff)
• Build and scale engagement initiatives including internal communications, adoption campaigns, role-specific playbooks, and a network of AI Champions
• Design and deliver multi-modal learning experiences (e.g., workshops, e-learning, simulations, office hours) that embed Responsible AI principles
• Collaborate with Legal, Compliance, and Governance to operationalize Responsible AI standards, including acceptable use, data handling, and risk mitigation
• Ensure all training and enablement materials reflect current governance policies and ethical AI practices
• Partner with Learning & Development, Product Management, Engineering, and Knowledge Management to align AI enablement with platform capabilities and business needs
• Coordinate with Marketing and Communications in alignment to the AI Certification for Social Impact and to develop client-facing materials and represent Blackbaud’s AI Literacy efforts externally
• Define and track adoption, engagement, and proficiency metrics; use insights to iterate and improve program effectiveness
• Support certification pathways and continuing education initiatives, where applicable
• Represent Blackbaud’s AI Literacy program at industry events, client engagements, and public forums
• Stay abreast of emerging trends in generative AI, legal tech, and AI regulation; translate insights into actionable updates for internal stakeholders

Requirements:

• 8+ years of proven experience leading enterprise-wide learning or enablement programs, ideally in AI, data, or technology domains
• Deep understanding of responsible AI principles, governance frameworks, and change management best practices
• Exceptional communication and executive presence; comfortable presenting to senior leadership and external audiences
• Strong collaboration skills with cross-functional teams including Legal, Compliance, Engineering, and L&D
• Experience designing and delivering scalable learning programs using modern instructional design methodologies