Software Engineer II (Remote)

Inspira Financial is a company focused on helping businesses and individuals thrive through health and wealth solutions. They are seeking a Support Software Engineer II to ensure the reliability and efficiency of their systems, helping to maintain operational excellence and support critical health benefits infrastructure.

Responsibilities:

• Ability to independently handle escalations end-to-end without manager intervention
• Demonstrated judgement on when to escalate vs. resolve, especially around money movement and compliance-sensitive issues
• Track record of identifying recurring support patterns and proposing systemic improvements
• Coach and mentor less experienced teammates on troubleshooting approaches and best practices
• Respond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing trustee-to-trustee transfers and settlements, and overseeing money movement and remediation efforts
• Identify and route unresolved issues to the appropriate engineering or product teams for further action
• Leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards
• Monitor operational dashboards, error logs, and alerting systems to ensure system health and performance and address ongoing technical issues
• Identify and escalate any anomalies or critical system alerts that require immediate attention
• Monitor error reports, and logs and operational dashboards to help diagnose and address ongoing technical issues
• Ensure that critical alerts and operational failures are addressed by the relevant teams
• Act as a liaison between engineering support and delivery teams, translating support trends into actionable requirements
• Ownership of runbook creation and maintenance, not just consumption
• Contribute to incident postmortems and driving follow-up action items
• Partner with engineering, product, treasury and operations teams to refine internal troubleshooting processes
• Continuously develop a deeper understanding of internal systems and tools such as HSA regulations, banking integrations, and investments
• Document troubleshooting procedures findings and contribute to knowledge-sharing efforts
• Identify patterns in support requests that could inform product or engineering improvements
• Actively participate in team discussions and process improvements
• Other duties as assigned

Requirements:

• 2+ years of experience in software engineering or support engineering roles
• Strong analytical and problem-solving skills
• Practical AI experience required - Comfortable using tools such as Claude Code, GitHub Copilot, ChatGPT for prototyping, debugging, and problem-solving
• Bachelor's degree in computer science or equivalent experience
• Working understanding of Node.js
• Working understanding of TypeScript and React
• Working understanding of Git Version Control System
• Working understanding of Database (e.g. Postgres SQL)
• Working understanding of Cloud Platform (e.g. GCP)
• Excellent communication and teamwork skills
• Great attention to detail and organizational skills
• Willingness to learn and adapt in a fast-paced environment
• Familiarity with observability tools (Data Dog or similar)
• Understanding of GraphQL
• Experience with writing and maintaining technical documentation
• Experience with banking/payment APIs such as Plaid (or similar)
• Experience with Google BigQuery or similar data warehousing tool
• Strong sense of ownership and follow-through
• Prior experience in a customer support or technical troubleshooting role