Product Designer (Fully Remote)

PadSplit is a company focused on creating a two-sided marketplace for members and hosts. They are seeking a Product Designer to enhance member experiences while ensuring safety and trust within the platform.

Responsibilities:

• Designing Flows – Create member-facing experiences for screening, identity verification, and income verification
• Integrating Systems – Shape UX around API-driven identity, income, and background verification services
• Balancing Tradeoffs – Improve flows that balance conversion, trust, and fraud prevention
• Cross-Functional Partnering – Collaborate closely with Product, CX, Data, Legal, and Engineering partners
• Handling Edge Cases – Design clear, respectful experiences for failures, delays, reviews, retries, and denials
• Clarifying Moments – Help members understand what’s happening and why during sensitive interactions
• Designing Collections – Approach collections-related experiences with empathy, transparency, and dignity
• Iterating Thoughtfully – Use research and data to identify friction, test improvements, and refine over time

Requirements:

• Complex UX Experience — Background designing multi-step or high-stakes product flows, ideally in fintech, marketplaces, or regulated environments
• Research Fluency — Strong instincts for combining qualitative research with quantitative data to guide decisions
• Risk-Aware Design — Comfort designing experiences involving identity, income, money, verification, or fraud
• API Understanding — Working knowledge of API-based systems and how latency, errors, and partial success impact UX
• Clear Communication — Ability to translate complex requirements into simple, human-centered language
• Systems Thinking — Strong understanding of how upstream design decisions affect downstream outcomes
• Cross-Functional Collaboration — Proven experience working closely with Product, CX, Data, Legal, and Engineering
• Pragmatic Judgment — A calm, balanced approach to tradeoffs between growth, safety, and fairness