Digital Product Manager - Lead Consultant

Allstate is a company focused on protecting families and their belongings from life's uncertainties. They are seeking a Digital Product Manager to lead the Infrastructure Monitoring product team, responsible for defining and managing the lifecycle of observability solutions to improve system reliability and customer experience.

Responsibilities:

• Define and drive the product vision and roadmap for enterprise-wide observability solutions (metrics, logs, traces, insights)
• Lead the Infrastructure Monitoring product team, delivering scalable and resilient observability capabilities across cloud and on-prem environments
• Partner with engineering, architecture, and platform teams to design and implement modern observability tooling and workflows
• Establish KPIs and use analytics to measure product performance, service reliability, and business value
• Gather user feedback, conduct market research, and translate insights into actionable product enhancements
• Prioritize and manage the product backlog, writing and grooming user stories with engineering teams
• Engage and influence stakeholders—including senior leadership—to align product strategy with organizational objectives
• Mentor early career product managers and optimize Agile product ceremonies for efficiency
• Manage vendor relationships to ensure product goals, value delivery, and aligned roadmap outcomes
• Communicate product progress, risks, and outcomes to internal and external partners

Requirements:

• Minimum of 4 years' experience in Product Management roles (e.g., Product Manager, Technical Product Manager) within a largescale enterprise or technology organization
• Minimum 2 years delivering products in Observability, Site Reliability Engineering, infrastructure operations, or platform engineering domains
• Direct experience managing end-to-end product lifecycle including roadmap creation, backlog prioritization, and Agile delivery
• Proven ability to work with and deliver outcomes using observability tools such as Datadog, Grafana, Dynatrace, New Relic, Netcool, ThousandEyes, SevOne, OpenTelemetry, or equivalent
• Demonstrated experience collaborating with engineering, architecture, and senior stakeholders to deliver technical products with measurable impact
• Experience with budget and Resource Management with regards to vendor relationships
• Experience leading products in Network, Compute, End User Computing, Infrastructure, or Platform-as-a-Service domains
• Prior exposure to SRE practices, incident management, or initiatives focused on reducing MTTR using observability insights
• Experience implementing or using AIOps, ML-driven insights, or AI-driven anomaly detection in observability platforms
• Hands-on familiarity with cloud services (AWS/Azure/GCP), automation, or Infrastructure-as-Code within product delivery
• Experience mentoring or coaching junior product managers or contributing to product practice improvement within a tech organization
• Preferred familiarity with AI tools and application of AI within observability
• Bachelor's degree or equivalent experience in Computer Science, Engineering, Business, or related field