Business Sales Call Center Representative

TDS Telecom is dedicated to connecting people through innovative fiber internet technology. They are seeking a Business Sales Call Center Representative to manage and grow an existing customer base while acquiring new business accounts, focusing on sales and customer support.

Responsibilities:

• Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls
• Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn
• Grow existing account base through inbound/outbound calls and emails
• Discuss with decision makers to uncover sales opportunities with new prospects and existing account base
• Serve as the resource for sales negotiation with existing small business accounts
• Create proposals, write, and submit accurate and timely new orders following the established sales process
• Respond and handle customer’s account incidents in a timely manner
• Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed
• Work within a team to handle projects that improves customer’s services
• Provide referrals to the outside and account management teams for our MIP suite of products
• Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting

Requirements:

• 1+ years sales experience with individual monthly quotas
• 1+ years customer service
• Experience working with executives, business owners and decision makers via the telephone and e-mail
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs
• Self-motivated and comfortable accepting responsibility for achieving defined sales targets
• Strong communication and interpersonal skills, oral and written
• Ability to establish and maintain excellent working relationships
• Advanced sales and/or customer service skills a plus
• Ability to adapt to rapid change and fast-paced environment while incorporating time management skills
• Working knowledge of Microsoft suite of products, as well as SABRE, DESI, MetaSolv, Cobra, and all customer information systems