Customer Relationship Management Coordinator

Galent is seeking a CRM Coordinator to support the execution and operations of customer relationship management initiatives. This role focuses on in-app banner workflows and requires collaboration with cross-functional teams and vendors to ensure smooth CRM operations and accurate reporting.

Responsibilities:

• Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor Redfast
• Log, track, and help resolve issues across CRM platforms, including Salesforce, Braze, SDKs, Redfast, and related tools
• Organize and maintain team assets, including naming conventions, calendars, and shared folders
• Assist in maintaining documentation, playbooks, and internal CRM processes to support team efficiency and consistency
• Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations
• Support day-to-day CRM coordination and operational tasks as needed

Requirements:

• Braze
• Salesforce Marketing Cloud Campaign Operations
• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and deadlines simultaneously
• Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
• Strong communication and collaboration skills
• Comfort working with vendors and cross-functional partners
• 3+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations
• Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms)
• Basic reporting or analytics experience