Galent is seeking a CRM Coordinator to support the execution and operations of customer relationship management initiatives. This role focuses on in-app banner workflows and requires collaboration with cross-functional teams and vendors to ensure smooth CRM operations and accurate reporting.
Responsibilities:
- Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor Redfast
- Log, track, and help resolve issues across CRM platforms, including Salesforce, Braze, SDKs, Redfast, and related tools
- Organize and maintain team assets, including naming conventions, calendars, and shared folders
- Assist in maintaining documentation, playbooks, and internal CRM processes to support team efficiency and consistency
- Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations
- Support day-to-day CRM coordination and operational tasks as needed
Requirements:
- Braze
- Salesforce Marketing Cloud Campaign Operations
- Strong organizational skills with attention to detail
- Ability to manage multiple tasks and deadlines simultaneously
- Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
- Strong communication and collaboration skills
- Comfort working with vendors and cross-functional partners
- 3+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations
- Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms)
- Basic reporting or analytics experience