Senior Product Manager

LINQ is a high-growth software company dedicated to empowering K-12 district teams with innovative cloud-based solutions. The Senior Product Manager will oversee LINQ’s payments infrastructure, ensuring it aligns with district needs and business goals while driving product lifecycle management and customer engagement.

Responsibilities:

• Own the payments product, including the Worldpay for Platforms payfac-as-a-service integration and all district-facing payment functionality in LINQ Connect
• Be LINQ’s K–12 payments product expert, building deep knowledge of how districts receive, reconcile, and manage payments and translating it into decisions that reduce complexity and operational burden
• Assess product capabilities, backlog health, and district needs to set clear priorities, balancing near-term improvements with longer-term platform investments
• Act as the voice of the district through regular customer engagement to understand K–12 payment workflows, constraints, and outcomes
• Partner with payment operations to surface pain points and ensure product decisions enable efficient, scalable workflows; partner with training and enablement to drive internal readiness and district-facing support materials for adoption of new features
• Track the payments landscape and competitive environment to inform product decisions
• Partner with engineering, QA, design, support, implementation, and payment operations to ensure successful delivery
• Communicate priorities, decisions, risks, and progress to stakeholders clearly and consistently

Requirements:

• 5+ years of Product Management experience on SaaS products
• Direct experience with payment infrastructure and payfac-as-a-service platforms
• Familiarity with API-based payfac integrations and risk controls (fraud prevention, chargebacks, and related controls)
• Understanding of payment rails, interchange rates, and processing fees and how they impact product decisions; familiarity with payout flows, reconciliation, merchant onboarding, transaction management, and dispute resolution
• Familiarity with PCI compliance requirements and audits, and how they shape product design, data handling, and engineering decisions
• Strong client-facing experience, including regular customer engagement (advisory boards, user groups, webinars) to understand needs, challenges, and outcomes
• Demonstrated success managing complex product areas with multiple stakeholders and competing priorities
• Experience partnering with engineering teams to balance product goals with delivery realities
• Comfort operating with varying levels of structure and bringing clarity and focus to the team
• Strong written and verbal communication skills
• Strong ownership, accountability, and judgment
• Experience in K–12 EdTech software, school payments, or public sector SaaS payments integrations
• Hands-on experience with Worldpay for Platforms or similar payfac-as-a-service integrations
• Curiosity about how products are used in practice, with a habit of asking thoughtful questions to understand district needs and constraints
• A practical, outcome-oriented approach to product management and problem solving; pragmatic enough to know what to build and what not to build (e.g., leveraging existing Worldpay for Platforms services--tokenization, settlement, risk management) so the team stays focused on the district-facing functionality K–12 customers need
• Demonstrated ability to simplify complex workflows for non-technical users
• Comfort making decisions and owning outcomes and tradeoffs
• Ability to bring clarity and momentum to ambiguous situations
• Collaborative working style and ability to build trust with cross-functional partners