Lead Product Designer

Jama Software is focused on maximizing innovation success in multidisciplinary engineering organizations. As a Lead Product Designer, you will elevate the craft of design across multiple product areas, providing formal leadership within cross-functional squads and ensuring high-quality outcomes through user-centered solutions.

Responsibilities:

• Drive Product Design Excellence
• Lead design efforts across multiple product areas, ensuring cohesive, user-centered solutions that balance customer needs, technical constraints, and business goals
• Translate complex workflows into intuitive experiences through high-quality concepts, flows, prototypes, and refined design deliverables
• Navigate ambiguity with confidence, breaking down large, strategic initiatives into actionable, incremental design steps
• Provide Cross-functional Leadership
• Serve as the design lead for one or more cross-functional squads, driving rituals, facilitating alignment, and ensuring design quality throughout the product development lifecycle
• Partner closely with Product and Engineering leaders to shape roadmaps, define problem spaces, and influence prioritization through customer insights and design rationale
• Represent design in strategic discussions, advocating for user experience and elevating design’s role in decision-making
• Advance The Design System
• Demonstrate deep mastery of the design system and guide others in applying it effectively across products
• Identify opportunities to evolve system components, patterns, and documentation based on emerging needs and industry best practices
• Collaborate with cross-functional partners to ensure consistency, scalability, WCAG 2.2 AA conformity, and craft excellence across the product suite
• Champion Research and Craft
• Lead customer discovery efforts, synthesizing insights that inform product direction, and uncover new opportunities
• Plan, conduct, and analyze discovery explorations and usability tests to influence our product roadmap, validate design decisions, and refine solutions
• Model high standards of craft, attention to detail, and thoughtful problem-solving, inspiring others through your work
• Mentor and Elevate the Team
• Provide structured mentorship to Product Designers and Senior Product Designers, offering feedback, coaching, and craft guidance
• Contribute to design reviews with a focus on elevating quality, strengthening rationale, and fostering a culture of constructive critique
• Share knowledge, tools, and methods that help the team grow and operate more effectively

Requirements:

• 8-15+ years of UX design experience, including substantial work on business software applications. Brand or consumer-only experience is not sufficient
• BS/BA (or equivalent experience) in graphic design, interaction design, HCI, new media, or a related field
• Demonstrated success working cross-functionally with Product and Engineering teams in a fast-paced software environment
• Strong systems thinking and the ability to design for complex, multi-step workflows
• Mastery of UX design principles and modern product design practices
• High proficiency with design tools such as Figma, Jira, Pendo, and related software
• Exceptional communication skills, with the ability to articulate design decisions clearly to diverse audiences
• Strong sketching, ideation, and rapid prototyping abilities
• A portfolio showcasing high-quality UX work, strong craft, and clear problem-solving
• AI-driven prototyping, experience designing chatbots, recommendation engines, and agentive UX
• Experience demonstrating how design is a strategic driver of business
• Deep knowledge of HTML/CSS/JS/React capabilities and limitations
• Experience with the Requirements Management industry
• Prior experience leading design within multi-product ecosystems