CRM Project Manager - Relocation

Medier is a creative marketing agency that offers a comprehensive suite of expert services. They are seeking a highly organized and proactive CRM Project Manager to support the Senior CRM Project Manager and drive operational excellence within a fast-paced iGaming environment.

Responsibilities:

• Support full-cycle management of CRM projects, including planning, execution, monitoring, and delivery
• Maintain and improve existing operational processes and contribute to creating new ones to increase team efficiency
• Manage task tracking, Jira boards, workflows, priorities, and SLAs
• Coordinate cross-functional collaboration between CRM, Marketing, R&D, Analytics, Security, and other departments
• Lead meetings, gather requirements, document key decisions, and ensure follow-up actions are clearly defined
• Prepare and maintain project documentation, onboarding materials, process guidelines, and knowledge bases in Confluence
• Collect, analyze, and structure information for decision-making and project reporting
• Support onboarding of new team members and contribute to team training materials
• Assist in preparing reports, presentations, and structured summaries for management and stakeholders
• Contribute to building organizational clarity by reducing project fragmentation, improving prioritization, and ensuring alignment between management goals and execution
• Troubleshoot operational bottlenecks and proactively resolve issues before they escalate

Requirements:

• Proven experience as a Project Manager within digital, CRM, marketing, or tech-driven environments; experience in iGaming is a strong advantage
• Proficiency in Agile methodologies including Scrum and Kanban
• Strong experience with operational and project management tools (Jira, Confluence, Slack, Miro, Google Workspace)
• Ability to structure complex information, manage multiple workstreams, and maintain clarity in fast-paced environments
• Strong communication skills with experience working alongside cross-functional teams
• Ability to run meetings, document decisions, create action plans, and coordinate delivery
• Experience preparing documentation, onboarding materials, reports, and presentations
• Comfortable working in environments with high context switching and evolving priorities
• English proficiency at B2 level or higher