Medier is a creative marketing agency that offers a comprehensive suite of expert services. They are seeking a highly organized and proactive CRM Project Manager to support the Senior CRM Project Manager and drive operational excellence within a fast-paced iGaming environment.
Responsibilities:
- Support full-cycle management of CRM projects, including planning, execution, monitoring, and delivery
- Maintain and improve existing operational processes and contribute to creating new ones to increase team efficiency
- Manage task tracking, Jira boards, workflows, priorities, and SLAs
- Coordinate cross-functional collaboration between CRM, Marketing, R&D, Analytics, Security, and other departments
- Lead meetings, gather requirements, document key decisions, and ensure follow-up actions are clearly defined
- Prepare and maintain project documentation, onboarding materials, process guidelines, and knowledge bases in Confluence
- Collect, analyze, and structure information for decision-making and project reporting
- Support onboarding of new team members and contribute to team training materials
- Assist in preparing reports, presentations, and structured summaries for management and stakeholders
- Contribute to building organizational clarity by reducing project fragmentation, improving prioritization, and ensuring alignment between management goals and execution
- Troubleshoot operational bottlenecks and proactively resolve issues before they escalate
Requirements:
- Proven experience as a Project Manager within digital, CRM, marketing, or tech-driven environments; experience in iGaming is a strong advantage
- Proficiency in Agile methodologies including Scrum and Kanban
- Strong experience with operational and project management tools (Jira, Confluence, Slack, Miro, Google Workspace)
- Ability to structure complex information, manage multiple workstreams, and maintain clarity in fast-paced environments
- Strong communication skills with experience working alongside cross-functional teams
- Ability to run meetings, document decisions, create action plans, and coordinate delivery
- Experience preparing documentation, onboarding materials, reports, and presentations
- Comfortable working in environments with high context switching and evolving priorities
- English proficiency at B2 level or higher