Project Manager, Client Implementation

Aspirion is a leader in revenue cycle services, specializing in complex payment collections. The Client Implementation Project Manager will oversee the functional and technical implementation of new and existing clients, ensuring projects meet time, scope, budget, quality, and stakeholder satisfaction requirements.

Responsibilities:

• Create implementation project plan for tracking each client implementation
• Ensure projects are completed on time by managing deliverables
• Coordinate and schedule internal and external implementation meetings
• Coordinate task completion with internal and external teams
• Follow up with internal teams (sales, IT, operations, help desk) as needed for issues, resources, tasks, etc
• Update and maintain project documentation
• Support Client Success Manager with client relationship during implementation
• Manage multiple implementation projects simultaneously
• Compile and submit information for appropriate system access and credentialing
• Create and track IT tickets/requests/action items
• Schedule system and process workflow training sessions
• Request Payer contracts and documents
• Apply quality objectives with stakeholder input (e.g., key performance indicators, scope definition)
• Develop, communicate, and implement program/project risk/issue management plans and strategies (e.g., mitigation, avoidance, transfer, acceptance)
• Ensure a seamless transition from project implementation to the appropriate business owners for ongoing management
• Conduct analysis on project outcomes and make appropriate recommendations to improve initiatives
• Other duties as assigned

Requirements:

• Ability to plan and execute implementation / onboarding projects
• Confident ability to lead, collaborate, triage, and make decisions in a fast-paced, changing environment
• Basic understanding of secure data exchange methods with willingness to learn conversational basics of file & data types and SFTP file transfers
• Develops and manages productive relationships with partners and key stakeholders regarding project development using effective written, electronic, and oral communications
• Proven ability to use a consultative approach and persuasive communication with stakeholders
• Ensure deadlines are met by moving projects along and holding key stakeholders accountable
• Craft in depth cross-functional communication strategies for key priorities, cross functional teams & executive leadership
• Shown strength in analytical and problem-solving skills
• Strong attention to detail with ability to organize and manage multiple priorities and projects, work to tight timeframes and achieve exceptional outcomes
• Ability to multi-task in a fast-paced evolving work environment with fluctuating priorities and deadlines
• Ability to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership
• Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place
• Demonstrate alignment to our company's values
• Self-starter with high initiative
• Bachelor's degree required
• Minimum of 5 years of project management and or implementation experience
• Must reside in the United States within one of the states listed in the job description
• Proficient with project planning tools, Gantt charts, Smartsheet, etc
• Complex claims and/or denial management experience
• Revenue Cycle Management implementation experience
• PMP certification or Six Sigma
• Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint, Outlook) project management tools (Smartsheet preferred)
• Proficiency in Salesforce Planning tools