Digital Marketing / Product Operations Manager II

Federal Express Corporation is a leading logistics and delivery services company, and they are seeking a Digital Marketing / Product Operations Manager II to support multiple product teams and drive operational maturity. The role involves leading planning cycles, managing enhancements and new features, and ensuring alignment across various stakeholders.

Responsibilities:

• Leads planning and execution cycles across multiple pods or an entire solution team
• Manages the intake and prioritization process for enhancements, tech debt, and new features
• Ensures alignment across product, engineering, design, and business stakeholders
• Drives launch readiness by coordinating dependencies, documentation, training, and communications
• Tracks OKRs and key metrics, and provide reporting for leadership reviews or steering committees
• Identifies inefficiencies or blockers across the delivery process and implement improvements
• Supports cross-functional initiatives (e.g., PI planning, enterprise tooling, initiative health reviews)
• Mentors Associate and Product Ops Managers to level up the team
• Performs other duties as assigned

Requirements:

• Leads planning and execution cycles across multiple pods or an entire solution team
• Manages the intake and prioritization process for enhancements, tech debt, and new features
• Ensures alignment across product, engineering, design, and business stakeholders
• Drives launch readiness by coordinating dependencies, documentation, training, and communications
• Tracks OKRs and key metrics, and provide reporting for leadership reviews or steering committees
• Identifies inefficiencies or blockers across the delivery process and implement improvements
• Supports cross-functional initiatives (e.g., PI planning, enterprise tooling, initiative health reviews)
• Mentors Associate and Product Ops Managers to level up the team
• Performs other duties as assigned
• Bachelor's degree in business or related field. In lieu of a degree, 7 years of practical experience may offset education requirements
• Three years in product operations, agile program management, or equivalent digital operations roles
• Experience supporting re-platforming efforts, go-to-market processes, or migrations
• Experience managing multiple teams or working at the capability/portfolio level
• Strong fluency in agile frameworks and planning tools (Jira, ADO, Planview, Confluence, etc.)
• Skilled in stakeholder communication, risk management, and progress tracking
• Comfortable navigating ambiguity, organizing cross-team work, and surfacing blockers
• Familiarity with product analytics, OKR tracking, or portfolio-level reporting
• Experience influencing process at scale (e.g., implementing tooling changes or new ceremonies)
• Experience in Product Operations, Strategy, Chief of Staff, or Program Management roles supporting senior leaders
• Strong executive communication skills, including experience building clear presentations, narratives, and leadership materials
• Ability to synthesize complex information quickly and translate it into concise strategic messaging
• High level of organization and discretion when working with sensitive or leadership-level information
• Comfort operating in fast-moving, ambiguous environments where priorities evolve quickly
• Strong collaboration skills and ability to coordinate across multiple stakeholders and teams