Senior Program Manager, Policy Tools and Scaling (contract)

Airbnb is a global platform that connects Hosts and guests, fostering a sense of community and belonging. The Senior Program Manager will be pivotal in scaling the Policy team's global efforts, ensuring effective tools and processes are in place for local teams, while leading cross-functional collaboration to integrate AI and CRM tools.

Responsibilities:

• Manage the roadmap and cross-functional execution of the Policy CRM and AI workstreams, including the rollout of Political Intelligence and campaign management tools
• Collaborate closely with the Policy CRM and Political Intelligence Manager to incorporate user feedback from 150+ global campaign team members into product priorities
• Lead regular reporting and insights sharing on workstream progress, blockers, and success metrics
• Stay ahead of emerging trends in AI, CRM, and political technology—and translate these into opportunities for the Policy team to scale smarter and faster

Requirements:

• At least eight years of experience in public policy, marketing, or operations experience
• Demonstrated experience in program or project management, ideally in a fast-paced and complex environment, with a track record of successfully delivering projects on time and within scope
• Exceptional communication skills, both written and verbal, with the ability to effectively convey complex ideas and influence stakeholders at all levels of the organization
• Proven ability to work collaboratively across diverse functions and teams, bridging the gap between functions that seem to speak different work languages, and fostering productive partnerships to drive alignment and achieve shared goals
• Strong analytical and problem-solving abilities, with a data-driven mindset to inform decision-making and optimize strategies
• Personal integrity that reflects Airbnb's core values and commitment to diversity and belonging
• You have a passion for Airbnb and the mission of the company