Technical Account Director

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. The Technical Account Director will play a pivotal role in enabling Adobe’s largest customers to increase their investment in Adobe’s Customer Experience Orchestration Solutions.

Responsibilities:

• Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle
• Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value
• Assess and mitigate strategic customer technical risks and opportunities
• Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams
• Drive alignment and reporting on engagement status and outcomes
• Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution
• Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem
• Coordinate with all technical partners to influence delivery achievements across multi-solution engagements
• Collaborate with Adobe's internal teams and third-party partners to support customer success
• Lead a matrixed services team involving multiple project teams
• Develop effective relationships with customer partners and recommend how features fit within customers' environments
• Lead architectural and design discussions to ensure optimized solutions