Program Manager, Authorable Workflow

Google is a leading technology company that aims to enhance user experiences across its products. The Program Manager for Authorable Workflow will focus on developing automated support solutions and optimizing customer care by managing projects and collaborating with various teams to ensure the successful delivery of Authorable Workflows.

Responsibilities:

• Work closely with gUP Enablement and Product Vertical teams to understand business requirements that drive the need for automated support solutions
• Help create and maintain a forward-looking pipeline and forecast of Authorable Workflows (AWFs), ensuring they are effectively integrated into the pipeline funnel
• Work closely with design and authoring vendors to ensure timely completion of the design phase and the high-quality delivery of AWF builds
• Prepare status updates for stakeholders and manage cross-functional communications across multiple teams (e.g., Analytics, Content, UX, and Product Support)
• Set up and complete experiments to measure AWF impact, manage development risks, and drive pre-launch activities to secure necessary approvals

Requirements:

• Bachelor's degree or equivalent practical experience
• 8 years of experience in a project management or a customer-facing role
• 5 years of related experience with a background in technology, data analysis, and program management
• Ability to manage multiple assignments simultaneously, work separately, and drive projects to completion with high attention to detail
• Ability to manage multiple, time-sensitive projects with competing priorities and multiple stakeholders
• Ability to draw insights from data and manage recommended actions
• Excellent problem-solving and investigative skills, combined with a sense of ownership and a proactive 'can-do' attitude
• Excellent communication, project management, and leadership skills, with a track record of managing multiple stakeholders and workstreams