Regional Account Manager, Central

Tempus AI is a company focused on precision medicine and advancing the healthcare industry through AI technology. The Regional Account Manager will lead a team in managing client relationships, ensuring client satisfaction, retention, and growth through strategic account management and collaboration with Clinical Account Executives.

Responsibilities:

• Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization
• Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently
• Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged
• Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons
• Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows
• Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience
• Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base
• Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience
• Build and maintain strong client relationships through on-site support and regular, proactive communication