Program Manager - Pharma Reimbursement Hub

UBC is a pharmaceutical support industry leader dedicated to empowering health solutions for a better tomorrow. The Manager – Program Management is responsible for managing day-to-day activities of programs, supervising staff, and ensuring operational efficiency while acting as the primary contact for assigned programs.

Responsibilities:

• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
• Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff
• Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s)
• Monitor program metrics to ensure adherence to program SLAs
• Aid management decisions on program development and design and/or restructure of program requirements
• Travel to and attend related meetings/conferences as required
• Presentation of program information to internal and external customers
• Participate in interviewing prospective employees, evaluating current employees, and train employees as needed
• Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs
• Participates in client kick-off and planning meeting (s)
• Participates in internal and external team meetings
• Translate decisions and discussions into documented workflow processes
• Facilitate coordination of teams and team members to achieve successful program start-up
• Assist in developing program metrics
• Participates in client and/or FDA audits
• Identifies improvement of program processes
• Gather information on effectiveness of processes throughout the duration of programs
• Collect and interpret program metrics, as applicable
• Report and analyze process efficiencies, as applicable
• Ensure training materials are accurate and continually evaluate the need for group training sessions or additional training materials for the program
• Maintain program team performance by ensuring compliance with company and project goals
• Manage the dual role of supervising staff and supporting the maintenance of respective program applications
• Maintain program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance
• Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders
• Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution
• Other duties as assigned
• Ability to travel as needed
• Actively participates in in-person and virtual meetings/events (internal and external)

Requirements:

• Bachelor's degree in relevant discipline or Associate Degree and equivalent work experience
• 5 – 8 years of relevant experience, or 3 – 5 years of experience with Master's degree
• 2 years of related healthcare or pharmaceutical experience
• 1-year previous managerial experience
• Strong computer skills with specific aptitude in Microsoft Office
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
• Highly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements
• Client interfacing skills to cultivate and manage relationships
• Strong analytical skills
• Ability to analyze information and target trends
• Organize people and systems to achieve goals
• Ability to travel as needed
• Working knowledge of customer service processes preferred