AI Engineer III - Agentic AI

American Express is a company with a long history of innovation and a commitment to supporting customers and colleagues. They are seeking an AI Engineer III to contribute to the development of production agentic AI systems that operate on real financial data and enhance customer experiences. The role involves collaborating with teams to design, build, and ship AI-powered features while ensuring compliance with high standards in a regulated environment.

Responsibilities:

• Contribute to the design and implementation of LLM-powered and agentic product features
• Build and extend agentic AI workflows that reason over context, call tools, and perform actions under guidance from senior engineers
• Help implement and maintain retrieval-augmented generation (RAG) pipelines over financial data, with an emphasis on correctness and safety
• Contribute to shared AI infrastructure such as LLM services, orchestration components, and evaluation or monitoring tooling
• Participate in operating AI systems in production, including monitoring, debugging, and improving reliability and performance
• Collaborate closely with product and design partners, learning to translate customer needs into technical solutions