Customer Success Manager

Cartwheel is an early-stage company focused on addressing the student mental health crisis through innovative programs centered around schools. The Customer Success Manager will be responsible for building relationships with school districts in the Southeast, ensuring their success with Cartwheel, and providing guidance on strategic and operational needs.

Responsibilities:

• Build relationships with and deliver an outstanding experience for Southeast school district leadership, school staff, and the families they serve
• Launch and maintain school district partnerships, promote trust in Cartwheel, and gain insight and feedback through regular communication and problem-solving with school and district leadership
• Deliver clinical guidance and coaching to school staff as questions arise (e.g., potential fit of a student referral to Cartwheel, input on how to respond to a student situation in the building, strategic advice on building a Multi-Tiered System of Support)
• Provide Cartwheel leadership with an ongoing strategic view on districts you own, including strengths, opportunities, and risk areas
• Share feedback on our care model, technology, and operations with the school success leadership and serve as an active thought partner on how to improve our program
• Build, promote, and support strong collaboration and positive culture with Cartwheel’s clinical team
• Flexible travel to districts that need targeted support or attention, when necessary

Requirements:

• 5+ years of experience as a Customer Success Manager implementing and supporting education, education technology, or school based mental health programs
• 2+ years of experience working in or around school systems, such as in a school-based clinician, administrator, special education teacher, or adjacent role
• Commitment to serving communities traditionally overlooked in the healthcare setting – uninsured and underinsured families, youth in foster care, English learners, etc
• Passion for our mission to tackle the youth mental health crisis!
• Excellent project management skills with the ability to coordinate across many stakeholders and prioritize tasks
• Fluency in Google Suite (e.g. Sheets, Slides) and proven ability to quickly learn new tools and technology (e.g. Salesforce, Zoom, Asana)
• Experience with building relationships across diverse stakeholders and influence without authority
• Superb written and verbal communication skills
• Desire to work with a small, entrepreneurial team to build a new program
• Instinctively structures problems into logical components
• Active license to deliver clinical care (LCSW, LICSW, LMHC, LCPC, PhD/PsyD) in the Southeast (NC, SC, GA, FL, TN, TX)
• Clinical experience in the outpatient setting, with comfort managing clinical complexity and safety/risk
• Experience working with immigrant populations, rural communities, and/or military families