ServiceNow Business Analyst

ECS is a leading mid-sized provider of technology services to the United States Federal Government, and they are seeking a ServiceNow Business Analyst to work remotely. The role involves responding to business demands for the ServiceNow platform, gathering requirements, and acting as a SCRUM Master during deployments.

Responsibilities:

• Respond to any business demand engagement for the ServiceNow platform
• Assist with requirements gathering by using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, and task and workflow analysis, as required to produce specifications
• Work with the wider team for assessment and be the interface between the development teams and the wider business
• Break the requirements into user stories that are suitable for iterative, incremental development and facilitate testing activities
• Perform the role of the SCRUM Master during the deployments and facilitate calls, create dashboards and manage daily assignments
• Lead, coordinate, communicate, integrate, and be accountable for capturing clear concise requirements that support the needs of the customer for User Stories
• Support the documenting processes, identify new process requirements, capture user stories and perform unit testing
• Brief and facilitate the project meetings, schedule meetings, write up action items and meeting notes
• Document test steps in a user-friendly format
• Facilitate information and document sharing on ECS’s internal platforms
• Facilitate product backlog grooming, sprint planning, daily SCRUM, sprint review, and sprint retrospective sessions
• Achieve operational objectives by contributing information and recommendations to strategic plans; resolving problems; identifying trends; determining system improvements; implementing change; plan and schedule project timelines and deliverables

Requirements:

• Must be a US Citizen with the ability to pass an extensive federal government e-QIP background check
• B.S. degree in Computer Science, Software Engineering, MIS or equivalent; M.S
• 5+ years of relevant Engagement Management experience in a consulting environment
• Must have experience within the following applications: (App Engine, CSM, HRSD, SPM)
• Proven track record of success in deploying SaaS-based or ITIL®-related solutions in a client environment
• ServiceNow Administrator Certification desired
• ServiceNow Implementation Specialist Certification desired
• ITIL® v3 required
• Possess a thorough understanding and working knowledge of the ServiceNow platform and project management methodologies
• Experience with both MSP and Domain Separation
• Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience
• Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams in multiple countries a plus
• Performance-driven with strong analytical and organizational skills
• Leading and facilitating meetings
• Running workshops and giving presentations
• Verbal and written communication skills
• Problem-solving and conflict resolution
• Must be able to secure a Public trust clearance
• Must be able to work across multiple programs across the Federal and DOD space
• 5+ years' business analyst experience
• 2+ years' experience with ServiceNow
• Experience managing client requirements and small teams
• Excellent analytical skills and business presentation skills
• Experience working in an Agile project environment
• Experience gathering and documenting client requirements
• Strong client interfacing skills: a positive attitude, highly motivated, excellent communication and interpersonal skills
• ServiceNow Certified System Administrator (CSA)
• ITIL v3 or ITIL v4 certification
• 3 plus years process consulting in ITSM, ITBM or equivalent
• Experience working with the Agile framework a plus