Telesales Manager Health Plan Ohio, Idaho, Iowa, New York, and Michigan markets - MediGold

Trinity Health is dedicated to providing excellent customer service and healthcare coverage through their MediGold Advantage insurance plan. The Telesales Manager will manage a remote telesales call center, develop sales strategies, and oversee the performance of sales agents to achieve sales goals across multiple states.

Responsibilities:

• Interprets, analyzes and responds to sales and performance measures
• Plans, develops and manages sales strategies that result in increased plan membership (sales)
• Plans, develops and implements specific sales tactics for both individual and group sales
• Identifies and recruits personnel and other resources necessary to implement sales strategies
• Oversees all aspects of prospective and new member business activity
• Develops sales goals, objectives and helps to define or set sales forecasts
• Manages Sales Department assignments, projects and accountabilities
• Develops, implements and manages sales staff commission schedules and processes
• Helps to generate new product ideas and the enhancement of existing products through collaborative efforts with other disciplines to meet market need
• Monitors and manages sales performance and budget objectives
• Maintains contact with key accounts and community leaders to optimize sales strategies and tactics
• Oversees and participates in the delivery of presentations to individual consumers and employer group representatives
• Manages and appraises the performance of sales staff, including the responsibilities of hiring and firing in a manner that is compliant with Human Resources policies and procedures
• Acquires and maintains an understanding of federal and state regulations intended to guide sales activities
• Prepares and delivers special account, group and individual consumer proposals and presentations
• Accountable for setting and monitoring all sales and performance measures on a per-agent basis
• Ensures federal compliance of sales agent practices and responsible for developing and implementing sales agent training and testing programs
• Establishes and oversees marketing and sales territories for sales agents

Requirements:

• Valid Health Insurance licensed required
• Bachelor's degree in Business Administration, Communications, Marketing or related field
• Minimum of 3 years insurance sales experience, ideally related to Medicare Advantage product lines
• Effective Communication Skills
• Proven ability to thoroughly grasp health insurance plan concepts, operations and regulations
• Excellent written, verbal and presentation skills with proven ability to successfully communicate with mature customers, staff, peers, external organizations and groups
• Proven ability to motivate and manage self and others toward goal in a high pressure sales environment