Machine Learning, Customer Success Engineer

Voxel51 is on a mission to bring transparency and clarity to the world's data through their platform, FiftyOne. As a Machine Learning Customer Success Engineer, you will work directly with users to optimize their ML workflows and contribute to the development of the FiftyOne product.

Responsibilities:

• Work with users to identify best practices to implement their ML workflows
• Run point on customer implementation, triaging bug reports, and day-to-day relationship management with users through channels like Slack, email, and weekly meetings
• Generate training material and onboarding sessions and deliver them to users
• Work with our product team to influence the roadmap and be the voice of the user within the organization
• Contribute ML-specific features to our product, FiftyOne

Requirements:

• Professional Computer Vision Machine Learning engineering experience (4 year+)
• Some customer-facing experience (3 year+)
• BS or MS in computer science or a related field
• Proficiency with Python
• Expertise with machine learning and scientific computing libraries (TensorFlow, PyTorch, NumPy)
• Familiarity with NoSQL databases (MongoDB, DocumentDB, Elasticsearch) is a plus
• Experience maintaining or contributing to open source projects
• Ability to work in a remote-first, cooperative environment using collaborative development tools (GitHub, Slack)