ServiceNow Change Management Analyst

Stefanini Group is looking for ServiceNow Change Management Analyst for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you!





Position SummaryWe are seeking a ServiceNow Change Management Analyst to optimize change processes using the ServiceNow platform. The role combines ITIL-aligned change management practices, ServiceNow configuration and workflow automation, stakeholder coordination, and reporting to reduce risk and improve deployment velocity. The ideal candidate has hands-on ServiceNow experience, a strong understanding of change control processes, and the ability to translate business requirements into platform improvements.





Key ResponsibilitiesLead and manage the end-to-end change lifecycle in ServiceNow (creation, review, approval, scheduling, implementation, validation, closure).Configure and maintain ServiceNow Change Management modules, workflows, UI policies, business rules, and notifications to support process requirements.Design, implement and maintain change models (standard, normal, emergency) and change templates.Facilitate change advisory board (CAB) meetings and related communications; prepare agendas, risk summaries, and decision logs.Partner with Release, Configuration, Incident, Problem, and Deployment teams to ensure coordinated and auditable change activities.Create and maintain operational runbooks and process documentation; provide training and onboarding for stakeholders and change owners.Implement automation for approvals, risk scoring, impact analysis, and notifications to reduce manual effort and errors.Help Build dashboards and reports (performance, compliance, SLAs, failed changes, emergency change metrics) and present insights to leadership.Ensure compliance with audit and regulatory requirements for change controls and maintain a secure, auditable trail of changes.



















Required Qualifications3+ years working with ServiceNow including hands-on configuration and administration (for mid-level; adjust for senior).Practical experience implementing and operating ServiceNow Change Management module(s): workflows, business rules, flows, UI actions, notifications.Familiarity with ITIL change management concepts and best practices.Experience facilitating CAB meetings and communicating risk/impact to technical and non-technical stakeholders.Strong analytical and problem-solving skills; experience creating reports and dashboards (Performance Analytics, Reporting, or similar).Excellent written and verbal communication skills



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