Field Services Supevisor

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

Job Purpose

Modular's Regional Technical Services (NA) is ultimately responsible for the regional outcomes of  software support, hardware support, training, and project delivery. As part of the RTS supervisory group, you will support technical requirements needs and provide supervision over key areas across the NA region. This will include working and assisting field technicians, field supervisors, the RMA department, and the sales team.

You will work closely with other RTS and global support team members to help drive a cohesive and best in class customer support experience. You will be required to simultaneously strive to deliver excellent customer service while ensuring the team is running efficiently and contributing towards our business plan goals including profitability. You will also be required to be a very strong safety advocate.

If you consider yourself someone who has strong leadership and technical skills that can thrive in a very dynamic and team-oriented environment, this is a great opportunity to work side by side with some of the biggest innovators in the Mining technology industry.

Travel Requirements

Approximately 10-15%

Job Duties and Responsibilities

Each day will present you with new challenges and opportunities to test and grow your skills.  As the Technical Supervisor, Hardware you’ll be responsible for:

• Provide supervision over hardware support activities  
• Provide supervision over the NA RMA department and assist with repairs as needed
• Provide quote support to sales team for all core product sales, support, and ad hoc requests
• Serve as regional hardware support specialist for core product line 
• Serve as primary resource for all core product related hardware support tickets within the region
• Serve as regional HSE admin over 3rd party vendor management systems Provide onsite field support as required across the NA region (limited)
• Collaborate with deployment peer group to deliver an optimal and aligned service and customer experience

Required Skills

• Associate’s degree in related technical trade, or 5 years of technical services equivalent experience
• 3 years of experience in the mining industry or directly supporting the mining industry 
• Demonstrated focus of supporting a strong safety culture
• Ability to work both independently as well as in a dynamic, distributed team environment
• Strong analytical and problem-solving skills with exceptional attention to detail
• Strong time management, written and verbal communication skills
• Strong Microsoft core product skills (Excel, Word, PP)
• Ability to travel domestically and internationally as needed (US, CAN, MEX, and Colombia)

Desired Skills

• Experience with Core Modular and Argus/Pegasys product’s hardware platforms
• Experience as an instrumentation and/or electrical technician 
• Experience with traditional mesh and other mining communication networks
• Experience with Power BI
• Experience with HSE direct management or admin responsibilities
• Experience with CRM & service ticket tools (Sales Force, Zendesk, etc)
• 3 years of direct supervisory or management experience
• Bachelors degree in Engineering

 

Diversity & Inclusion Commitment 

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.  United, we are on a journey towards a sustainable future that creates value together.  

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .

 

Company Information 

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.  Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.  Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.  Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.  If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! 

 

EEO Statement 

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.