Senior/Staff/Principal Product Manager (ACF)

Skylight is a digital consultancy focused on enhancing public services for government agencies through innovative design and technology. The Senior/Staff/Principal Product Manager will lead product strategy and user adoption, ensuring that complex digital systems are effectively transitioned and understood by users in real-world environments.

Responsibilities:

• Own user adoption as a first-class product outcome, with a clear strategy, roadmap, and measures of success
• Define and track adoption success across user groups using readiness, usage, confidence, and support signals
• Lead onboarding, training, rollout, and UAT readiness to ensure users are prepared for each release
• Identify risks to adoption early (organizational, operational, technical) and plan mitigations
• Establish feedback loops from training, onboarding, and real-world use to continuously inform product decisions
• Support organizational change and knowledge transfer so adoption capabilities are sustainable beyond the project
• Lead a cross-functional team of researchers, designers, engineers, and subject matter experts to build and ship high-impact products and services
• Translate needs from users and government partners into a product strategy, including vision, objectives, measures of success, product roadmap, and product backlog
• Manage the direction, scope, and priorities of the product initiative, building from user research to minimum viable products to scalable solutions
• Write user stories, prioritize stories, and build release plans
• Facilitate team ceremonies such as planning meetings, stakeholder syncs, and retrospectives
• Draw on data and feedback to inform the product strategy and roadmap
• Work in close partnership with government teams to transfer digital skills and product knowledge throughout the course of the project
• Creatively navigate bureaucratic challenges, paving the way for more intuitive processes in the future
• Collaborate with government partners to ensure compatibility with existing processes and technologies

Requirements:

• Understand lean product principles and how to apply them (e.g., minimum viable product) at various stages of the product life cycle in order to mitigate risk, validate assumptions, and amplify learning
• Can develop a product strategy that is informed by an understanding of the problem to be solved, prioritizes outcomes over feature sets, and establishes the direction of the product over time (e.g., product roadmap), including success criteria
• Ability to execute the product strategy by breaking down the product's scope into usable chunks of value that can be realized sooner rather than later, creating and maintaining a prioritized backlog with validated user stories, and facilitating team ceremonies over the course of the product's iterations
• Understand how to engage in the process of human-centered design in order to better inform product direction
• Ability to collaborate with folks outside of your discipline, such as researchers, designers, engineers, and others, in order to get things done
• Ability to manage clients and stakeholders in a way that builds trust, alignment, and healthy environments for individuals and teams
• Understand the merits of different software development methodologies (e.g., agile, lean) and how to put them into practice
• Commitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contract
• Ability to work effectively in a professional services environment
• Passion for improving public outcomes through great government services
• A mindset and work approach that align with Skylight's core values
• Background in driving user adoption and enablement, including training, change management, or service design
• Demonstrated ability to support large, distributed, or operational user populations
• Hands-on involvement with UAT, usability testing, or readiness assessments
• Experience working with Palantir's Foundry platform
• Prior experience working in the civic tech space
• Experience working in a remote-team environment