Director of Product Design, Work & Enterprise

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are seeking a Director of Product Design, Work & Enterprise to lead innovation in their product design efforts, focusing on enhancing the legal experience and delivering world-class AI-first solutions.

Responsibilities:

• Lead Experience Strategy: Define and drive high-impact design strategies across a complex, multi-product portfolio, translating "North Star" visions for highly “technical” end users into pragmatic roadmaps that consider emerging market forces, nascent mental models, and longer-term business growth
• Steward Platform-Level Systems Thinking: Navigate the "platform vs. vertical" tension by managing platform-wide patterns and cross-cutting workflows (e.g., onboarding, notifications, PLG) to ensure a cohesive, integrated experience across products of varying maturity
• Institutionalize Design Quality: Contribute to and implement mechanisms for assessing, measuring, and scaling design quality, maintaining a high bar for craftsmanship across complex B2B data structures and multi-user environments
• Drive Organizational Clarity and Alignment: Act as the primary bridge across initiative and product boundaries, fostering alignment between cross-functional stakeholders to resolve ambiguity and ensure a unified ecosystem across roles and across segments
• Cultivate High-Performing Teams: Build and mentor a world-class design organization by investing in coaching, career development, and the recruitment of top-tier talent capable of navigating enterprise-grade architectural challenges
• Champion the Strategic User Voice: Influence product strategy at the highest levels by aligning customer-centric research with business goals, ensuring the platform remains resilient and intuitive as it scales into new enterprise markets

Requirements:

• Evidence applying AI to transform design craft as well as the design of user-centered AI experiences, innovating across surfaces and interaction models
• Experience with 1-to-100 (as opposed to 0-to-1) product evolution with examples of experiential 'product-led growth' initiatives that establish emerging mental models and shape ever evolving value propositions
• Customer-centricity to the core, weaving customer stories and evidence into strategies, design work, and storytelling as a result of deep customer understanding
• Deep Enterprise B2B experience, crafting experiences for highly technical end users across a multi-stack technology platform
• Demonstrated expertise being a leader of leaders, driving a team of designers to conceptualize, build, and scale experiences across complex ecosystems. Expertise delivering clear, connected experiences across product and persona boundaries
• Equally comfortable leading teams through big, complex platform-level initiatives that touch multiple products and teams
• Established track-record of building and leading design efforts across surfaces from setting strategies to delivering design solutions across touchpoints
• Business acumen and ability to connect design strategy to business value. Ability to communicate complex subjects with clarity and impact to a variety of audiences
• Strong leadership, partnering, and influencing skills
• Ability to create solutions that scale across short- and long-term customer and business goals simultaneously
• High level of comfort working within a self-directed culture and navigating ambiguity
• Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work