Customer Service Representative

The Aaron's Company, Inc. is an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. They are seeking a Customer Service Representative who will function as a customer service-oriented salesperson, processing orders and assisting customers through the online order process while maintaining a positive attitude at all times.

Responsibilities:

• Processes orders, forms, applications, and requests
• Maintains a positive, empathetic, and professional attitude toward customers at all times
• Assists new and existing customers through the online order process
• Answers calls coming into the center pertaining to various customer service issues
• Takes complaint calls, documents issues that arise at stores, and emails them to upper management

Requirements:

• Computer skills: Windows applications and typing skills
• Strong ability to multi-task
• Bi-Lingual role only: Must be fluent in spoken and written Spanish
• High school diploma or equivalent
• Sales / Customer Service experience preferred
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative procedures
• Experience with numeric, oral, and written language applications
• Product knowledge