Forward Deployed AI Engineer/Data Scientist

Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. They are seeking a Forward Deployed AI Engineer/Data Scientist to work on natural language processing projects, focusing on building and improving AI chatbots and virtual agents.

Responsibilities:

• Help build and improve AI chatbots by training them with real conversation data
• Clean and organize text data to make better machine learning models
• Test how well our virtual agents are performing and find ways to improve them
• Work alongside experienced consultants, developers, and conversation designers
• Work with customers to understand requirements, pain points and clearly communicate progress and roadbloacks
• Stay curious about new AI and NLP techniques

Requirements:

• Bachelor's degree in Computer Science, Data Science, Linguistics, Engineering, or related field
• 3+ years of experience with Conversational AI system and Python programming
• Experience with chatbot/AI agent platforms, prompt engineering and LLMs
• Familiarity with python and data science/ML libraries
• Can-do/figure-it-out attitude and willingness to work in a customer-facing role
• NLP: Understanding of how computers process language, with experience building AI agents, text classification models or extracting key information from text
• Machine Learning fundamentals: Familiarity with common algorithms like decision trees, regression, or clustering - and knowing when to use each one
• Statistics: Understanding of A/B testing, statistical significance, and how to evaluate model performance
• Problem-solving mindset: Ability to ask good questions and understand what customers actually need
• Master's degree
• experience in a customer-facing role