Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. They are seeking a Forward Deployed AI Engineer/Data Scientist to work on natural language processing projects, focusing on building and improving AI chatbots and virtual agents.
Responsibilities:
- Help build and improve AI chatbots by training them with real conversation data
- Clean and organize text data to make better machine learning models
- Test how well our virtual agents are performing and find ways to improve them
- Work alongside experienced consultants, developers, and conversation designers
- Work with customers to understand requirements, pain points and clearly communicate progress and roadbloacks
- Stay curious about new AI and NLP techniques
Requirements:
- Bachelor's degree in Computer Science, Data Science, Linguistics, Engineering, or related field
- 3+ years of experience with Conversational AI system and Python programming
- Experience with chatbot/AI agent platforms, prompt engineering and LLMs
- Familiarity with python and data science/ML libraries
- Can-do/figure-it-out attitude and willingness to work in a customer-facing role
- NLP: Understanding of how computers process language, with experience building AI agents, text classification models or extracting key information from text
- Machine Learning fundamentals: Familiarity with common algorithms like decision trees, regression, or clustering - and knowing when to use each one
- Statistics: Understanding of A/B testing, statistical significance, and how to evaluate model performance
- Problem-solving mindset: Ability to ask good questions and understand what customers actually need
- Master's degree
- experience in a customer-facing role