Surveillance Agent

This position is responsible for actively monitoring the casino floor and all property assets to identify and report any potential theft, criminal acts, or noncompliance with gaming regulations. The agent must be highly familiar with a wide range of casino operations, from cash handling and game play to electronic gaming machines. The role requires meticulous attention to detail and the ability to work closely with various departments and law enforcement agencies to conduct investigations and maintain records. 

• Conduct surveillance of all gaming areas to prevent theft and noncompliance with policies and regulations. 

• Monitor all casino properties for safety and security concerns. 

• Maintain up-to-date knowledge of all gaming regulations (State, Tribal, and Federal). 

• Identify and document any variances from established standards, reporting them to a supervisor. 

• Demonstrate familiarity with controls for every department and all gaming and non-gaming positions. 

• Actively monitor cash handling, storage areas, and transfers for loss prevention. 

• Respond to requests for video reviews and other information from various departments. 

• Maintain proficiency in game play standards, betting strategy, and dealer procedures to identify cheating or scams. 

• Assist security with video reviews and monitoring during incidents or emergency situations. 

• Maintain logs and records of daily activities, equipment malfunctions, and investigations. 

• Proficiently operate a computerized report management system. 

• Maintain proper chain of custody for all video evidence and reports. 

• May be required to testify to the accuracy of reports or video evidence. 

• 12 hours of college credit, including completion of Composition 1, or an equivalent combination of education and experience. 

• 6 months of work experience in a related field or a combination of education and experience. 

• Ability to speak and write proficiently in English. 

• Excellent report writing skills. 

• Excellent attention to detail and problem-solving skills. 

• Ability to do tedious work and work well within a team. 

• Ability to obtain and maintain a license from the appropriate gaming authority. 

• Must have a valid driver’s license. 

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. 

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. 

Here's what awaits you:  

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  

• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  

• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  

• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.