Field Service Engineer- Southern California Region

Ocado is a UK-based company that operates one of the world's largest dedicated online grocery retailers. As a Robotics Field Engineer, you will create, deploy, repair, and maintain advanced robots for customers, working closely with various disciplines to ensure efficient operations.

Responsibilities:

• Function as the primary contact for technicians who are resolving problems in the field
• Use your background in automation to resolve unique and complex problems
• Continuously mentor and develop skills of coworkers to empower them in performing repairs
• Manage onsite resources during repairs and deployments, including both contractors and Ocado employees
• Responsible to participate in completion of HW and SW repairs and updates, including oversight of third party contractors
• Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes
• Identify, research, diagnose, and troubleshoot solutions to resolve customer issues
• Oversee updates to preventative maintenance schedules and repair procedures
• Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas
• Act as a resource for engineering, product, service and sales teams when required
• Travel to potential customers sites to complete pre-deployment evaluations and communicate findings to stakeholders
• Travel to customers sites to complete and supervise either deployment or removal of hardware
• Travel between customer sites to complete hardware and software updates as directed by the operations team
• Travel to Kindred offices to assist in hardware project design and implementations

Requirements:

• BS/MS – Mechanical, Electrical, Industrial, or Engineering
• 5+ years of experience in a related industry (e.g. industrial automation)
• Ability to independently perform complex repairs on both mobile and industrial robotic systems
• Ability to de-escalate, communicate, and document customer requests
• Experience supervising and training coworkers
• Experience assisting with new robot bring-up and supervision of installations
• Familiarity with industrial robot arms and autonomous vehicles (e.g. jogging a robot arms, setting parameters, diagnosing sensors)
• Familiarity with automation and industry safety standards
• Ability to write and implement robotics preventative maintenance schedules and teach associated tasks to coworkers
• Ability to document any processes required to deploy and maintain our systems
• Able to interpret wiring diagrams, diagnose electrical problems, and write detailed reports
• Understanding and experience working with WMS and WES architectures
• Experience working alongside Network and Software team members while completing project deliveries
• Design and prototype electrical systems for both large and small-scale applications
• Able to specify automation-grade electrical equipment
• Able to create and maintain electrical schematics for electrical panels
• Comfortable using a Command Line Interface
• A passion for learning new skills and improving service quality
• Excellent understanding of application and network stacks to assist in troubleshooting and diagnosis or issues