Custom Jewelry Project Manager

Role Overview

• Building and maintaining customer relationships: Work closely with new and existing customers through online messaging.
• Manage ongoing relationships with existing customers and support on their future projects
• Sharing design and material expertise: Understand key customer preferences to bring their design ideas to life
• Make thoughtful design and material recommendations that align with the customer’s priorities
• Coordinate with our technical teams to successfully translate the customer’s vision into a manufacturable design
• Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions
• Communicate design revisions to our CAD designers and concept sketch artists
• Share and discuss diamond or gem options
• Managing the overall success of your projects: Approach each project individually to make the design and development process fun and easy for the customer based on their needs and working style
• Create and present quotes for customers that fit their budget and design requirements
• Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met
• Handle all post-production related correspondence, including resizing, repairs, maintenance, and customer satisfaction.
• Contributing to internal development: Review communication techniques, technical guidance, and project strategy feedback with your manager
• Experiment with new approaches and resources with the guidance of your manager
• Establish and maintain positive working relationships with other Project Managers and cross functional partners

Requirements

• Excellent written communication skills, ability to communicate clearly with personality through written text
• Client-facing experience in sales, hospitality, luxury retail, or account management
• A passion for jewelry and design and an interest in the creative development process
• Discerning visual taste
• Resourcefulness
• the ability to make good decisions in the absence of perfect information
• A track record of achieving strong sales results (preferred but not required)
• Experience in fine jewelry sales (preferred but not required)
• Technical experience as a jewelry designer, bench jeweler, or artist (preferred but not required)
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work (preferred but not required)
• Bachelor’s degree from a competitive college/university (preferred but not required)

Benefits

• Competitive base compensation + added commission
• $45,000/yr base compensation + commission of 4.5% of sales
• Full benefits (health, vision, dental)
• 401k match
• Employee jewelry discount
• Holidays and paid time off
• Standard business hours, Monday-Friday schedule