Business Analyst

Humanity Labs Inc is building AI-powered teams that work alongside humans, delivering managed digital colleagues that integrate into existing workflows. They are seeking a skilled Business Analyst to bridge the gap between business requirements and AI implementation, focusing on prompt engineering and customer management processes.

Responsibilities:

• AI prompting & Implementation: Design, develop, and optimize prompts for large language models and AI systems. Collaborate with technical teams to implement AI solutions, ensuring accuracy and consistency
• Business process analysis & optimization: Analyze existing business processes, particularly those involving customer interactions and data management. Identify opportunities for AI integration and automation
• Data analysis & reporting: Collect, analyze, and interpret complex datasets related to AI performance, customer metrics, and business operations. Create reports and dashboards
• Stakeholder collaboration & training: Partner with customers, engineering teams, and other business units to ensure AI solutions align with organizational goals. Facilitate enablement sessions

Requirements:

• Bachelor's degree in Business Administration, Data Analytics, Computer Science, or related field
• 5-7 years of experience in business analysis, process improvement, or customer operations
• Demonstrated experience with AI/ML tools, particularly large language models and prompt engineering techniques
• Strong understanding of customer management systems, CRM platforms, and business process mapping
• Experience in customer success, account management, or client-facing roles
• Knowledge of agile methodologies and project management frameworks
• Certification in business analysis (CBAP, PMI-PBA) or related field
• Background in financial services, SaaS, or technology consulting
• Experience with specific AI platforms such as OpenAI, Anthropic, or enterprise AI solutions