Senior Quality Engineer

Humana Inc. is a leading U.S. healthcare company, and they are seeking a Senior Quality Engineer to enhance supplier quality performance. This role involves monitoring supplier performance, facilitating improvements, and ensuring alignment with quality standards to support operational excellence.

Responsibilities:

• Serve as an embedded quality partner within the operational unit, working with supplier teams to ensure alignment on quality standards and objectives
• Monitor supplier performance through established metrics, analyze results, and identify opportunities for improvement
• Facilitate regular reviews and discussions with suppliers regarding quality outcomes, trends, and corrective action plans
• Collaborate with operational leaders and supplier representatives to address quality issues and guide resolution
• Support implementing process improvements, training, and best practices to enhance supplier quality performance
• Track, document, and report supplier quality incidents, defects, and corrective actions using designated systems and tools
• Maintain visibility of supplier quality status for operational leadership, providing updates and recommendations
• Guide communication between the operational unit and supplier teams
• Maintain documentation and records on quality performance and improvement initiatives

Requirements:

• Minimum 5 years of experience in quality engineering and/or supplier quality management
• Experience with quality performance monitoring, root cause analysis, and corrective action implementation
• Experience in healthcare or managed care environment
• Excellent communication and interpersonal skills, with the ability to influence and guide cross-functional teams
• Analytical skills with attention to detail and a proactive approach to problem-solving
• Ability to operate effectively as an embedded resource within the operational unit, supporting both internal and external stakeholders
• At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Minimum 3 years of experience working within Resolution Team
• Strong background in collaborating with external suppliers and operational teams to achieve quality objectives
• Proficiency in quality management tools, incident tracking systems, and reporting platforms