Customer Success Manager

Customer Success Manager
Location: San Diego, CA (Hybrid 1 day/week)
Duration: Apr 6, 2026 Dec 31, 2026

We re looking for a data-driven Customer Success Operations Manager to drive customer adoption, retention, and operational excellence across key accounts.

Key Responsibilities

• Lead customer adoption strategy and execution across regions
• Use AI-driven analytics & predictive modeling to identify risks and opportunities
• Build dashboards for customer health, engagement, and product usage
• Drive GRR, NPS, and adoption metrics tracking
• Manage capacity planning, headcount modeling, and resource allocation
• Deliver insights to leadership and support QBRs & executive reporting
• Establish operational cadences, playbooks, and automation workflows
• Partner cross-functionally with Customer Success, Sales, and Product teams

Must-Have Skills

• Experience in Sales Operations / Business Operations
• Strong forecasting (renewals, downsell, adoption)
• Expertise in capacity planning & headcount lifecycle management
• Advanced Excel & data analysis skills
• Experience working with VP/Sr. Director stakeholders
• Strong cross-functional collaboration & communication
• 3 6 years in Business Ops / Customer Success Ops / Program Management

Preferred

• Background in Customer Success / Post-sales / SaaS
• Knowledge of GRR, NPS, health scores, adoption metrics
• Experience with dashboards, analytics tools, and AI platforms
• Program/Project Management experience
• Hands-on experience with AI for analytics, automation, and insights
• Ability to integrate AI into business operations