Requirements

3 or more years of experience in Microsoft System Center Service Manager development and administration.
Proficiency in Microsoft System Center Orchestrator for automated workflow creation and maintenance.
Experience with Cireson web portal management and JavaScript customization for service offerings.
Experience in patching, updating, and site design for System Center infrastructure components.
Experience with requirement gathering and intake management for enterprise service requests.
Experience in developing system usage reporting and technical templates for leadership review.
Excellent verbal and written communication skills.

Responsibilities

Implement new Service Manager requests and manage the intake of service offerings.
Create and update automated workflows within the System Center Orchestrator environment.
Collaborate with business units to translate functional needs into technical service requirements.
Maintain and patch integrated software components including Cireson, Orchestrator, and Service Manager.
Provide subject matter expertise for improving platform efficiency and reporting structures.
Coordinate with vendors and internal teams to fulfill complex service request designs.
Generate detailed reports summarizing platform usage and system performance metrics.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.

System Center Service Manager Engineer

Key skills

About this role