Medical Receptionist - Tullahoma Surgical Services (Days)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Surgical Services

Job Summary:

JOB SUMMARY
Coordinates nursing station, performs clerical and reception duties. Requisitions supplies, equipment, services as directed. Coordinates communications between customers and staff. Follows hospital policy and procedures.

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POSITION HOURS

Three (3) 12-hour shifts

6:30 a.m. - 3 p.m.

Monday - Friday

DEPARTMENT SUMMARY

The environment on our Surgery Unit (OR) is welcoming, supportive, and adaptive to provide the teamwork necessary to care for each patient. This is a unit that provides for our patients needing urgent or emergent surgical procedures. We work closely with all the interdisciplinary teams involved in our patient’s care.

We care for pediatric and adult patients.

KEY RESPONSIBILITIES
• Delivery of clinical practice utilizing standards of practice and in accordance with the hospital’s mission & vision.
• Ability to work under limited supervision and to follow written and oral instructions.
• Knowledge of biopsychosocial and spiritual aspects of human behavior ranging from infancy to geriatrics.
• Familiar with organization and function of all units.
• Ability to demonstrate effective communications skills, empathy, and unconditional positive regard toward all patients and co-workers.
• Compliance with organizational requirements, including policies, procedures and regulations specific to the unit.
• Mechanism must be provided for contact of employee (i.e., beeper, telephone, emergency contact).
• Flexibility in schedule in order to meet the needs of the patients, community and staff.
• Demonstrates professional behavior with a positive outlook during peak periods of activity and other stressful situations.
• Knowledge and implementation of standardized PPE regarding the prevention / transmission of infectious disease / isolation processes.
• Maintains licensure, required certification and annual education requirements prior to due date.
• Answer telephones in appropriate manner.
• Establish and maintain filing systems.
• Input data into computer.
• Maintain logs.
• Schedule appointments, pt or physician/consults.
• Ability to fax, scan and copy.
• Consistently provides accurate and complete hand-off communication to any healthcare provider according to hospital policy.
• Attends 80% of all department meetings and required to review and initial all department minutes missed.
• Other duties as assigned.

TECHNICAL CAPABILITIES

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

Less than 1 year

Education:

High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.