Senior Program Manager, Clinical Product

Spring Health is a leading provider of mental health services dedicated to removing barriers to mental healthcare. They are seeking a Senior Program Manager, Clinical Product, to drive clinical product development, ensuring safety and efficacy while collaborating with cross-functional teams to enhance member and provider experiences.

Responsibilities:

• Drive Spring Health’s clinical product development across the organization with a broad view of clinical efficacy and safety across the entire care journey
• Collaborate effectively and efficiently with the Quality, Provider Operations, Speciality Care, Clinical Services, Data Science and Product teams in building improved clinical product capabilities with member and provider experiences
• Project manage cross-functional tasks and deadlines required to successfully meet internal and client timelines; proactively escalate risks to leadership
• Monitor and evolve our clinical KPIs and programs with the intention of building end-to-end programs or standing-up initiatives to improve safety and clinical outcomes that drive the best member experience in the most impactful and scalable ways
• Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered
• Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk
• Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products
• Facilitate the integration of new clinical programs into our core products for members and providers
• Work closely with data science to build reporting capability to track and action key product actions to assess product effectiveness and clinical outcomes
• Collaborate with clinical teams across the organization to ensure product builds are aligned with best practices and legal requirements
• Support Product in the design and implementation of new technology features needed for key initiatives

Requirements:

• Be a licensed mental health provider with 5+ years of independently licensed with a masters or PhD level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD)
• You have 5+ years of cross-functional experience in a high-growth startup and/or healthcare systems
• Experience in engaging product teams in building clinical care product
• Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders
• Data-driven with demonstrated skills in interpreting clinical data to drive decision-making
• You are a self-starter who thrives when given autonomy, with proven ability and a desire to build effective internal and external relationships
• Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency
• Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives
• You obsess about achieving your goals and are relentless in pursuing them
• You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others
• Ability to thrive in a fast-paced environment and operate effectively in ambiguity
• Experience in the digital mental health ecosystem space is preferred
• Experience building new technology capabilities in mental health care