Lead, AI Product Management

Humana Inc. is a leading U.S. healthcare company seeking an experienced IT Product Management Lead to drive product and service design for applied AI solutions. This role involves strategic product thinking and hands-on design expertise to create scalable AI products that enhance user experiences.

Responsibilities:

• Support and help execute product vision and strategy for applied AI solutions within assigned teams or products
• Translate business objectives and user needs into compelling product roadmaps and design strategies
• Apply and help refine product principles and user experience standards within the team
• Conduct market research, competitive analysis, and user research to inform product direction
• Define product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction
• Contribute to product positioning and support go-to-market strategies
• Lead product design for assigned AI applications, including GenAI interfaces, conversational AI, and intelligent automation
• Facilitate rapid ideation sessions, design sprints, and workshops to accelerate product development
• Create high-fidelity prototypes, wireframes, and interactive mockups to communicate product vision
• Design intuitive user interfaces and experiences for AI-powered tools, dashboards, and applications
• Maintain and contribute to design systems, component libraries, and UI/UX patterns for AI products
• Apply human-centered design principles and design thinking methodologies to solve complex problems
• Support innovation and contribute to experimentation, A/B testing, and iterative design approaches
• Develop reusable product frameworks and design patterns that accelerate platform team productivity
• Contribute to design systems, guidelines, templates, and best practices for AI product development
• Contribute to product playbooks and frameworks for AI use cases
• Apply service design frameworks for assigned AI solution delivery
• Apply information architecture standards and data visualization principles within team scope
• Contribute to interaction design patterns for AI/ML experiences
• Develop accessibility standards and inclusive design guidelines for AI products
• Conduct user research to understand needs, behaviors, and pain points for AI product users
• Conduct usability testing, user interviews, and feedback sessions to validate product designs
• Create user personas, journey maps, and service blueprints for AI solutions
• Analyze user behavior data and product analytics to drive design improvements
• Synthesize research findings into actionable insights and design recommendations
• Maintain feedback loops between users, product teams, and platform teams

Requirements:

• 7+ years in product design, service design, UX/UI design, or product management roles
• Demonstrated experience designing AI/ML products and platforms in enterprise environments
• Proven track record of creating successful digital products from concept to launch
• Hands-on experience building design systems, frameworks, and reusable components
• Strong background in both consumer-facing and enterprise B2B product design
• Experience designing conversational AI interfaces, GenAI applications, or intelligent automation tools
• Experience leading design for data-driven applications and analytics platforms
• Expert-level proficiency with design tools (Figma, Sketch, Adobe Creative Suite, Miro, FigJam)
• Advanced proficiency in user experience (UX) design, user interface (UI) design, and interaction design
• Strong understanding of visual design principles, typography, color theory, and layout
• Experience with design thinking, human-centered design, and service design methodologies
• Proficiency in prototyping tools and techniques (high-fidelity mockups, interactive prototypes, animations)
• Knowledge of front-end technologies (HTML, CSS, JavaScript/React) to collaborate effectively with engineers
• Understanding of accessibility standards (WCAG) and inclusive design practices
• Experience with data visualization and designing for complex data sets and analytics
• Deep understanding of AI/ML concepts and their implications for product design
• Experience with GenAI platforms (ChatGPT, Claude, Gemini) and prompt engineering
• Knowledge of RAG architectures, vector databases, and retrieval systems for AI applications
• Understanding of conversational AI design patterns and natural language interfaces
• Knowledge of responsible AI principles, bias mitigation, and ethical AI design
• Understanding of API design and integration patterns for AI services
• Experience designing for uncertainty, model confidence, and AI explainability
• Strong user research skills including interviews, surveys, usability testing, and ethnographic studies
• Experience with quantitative and qualitative research methodologies
• Product strategy development including roadmap planning, feature prioritization, and backlog management
• Ability to synthesize complex information and translate insights into actionable product requirements
• Experience with agile methodologies and iterative design processes
• Ability to build business cases and ROI models for product investments
• Strong problem-solving skills with ability to balance innovation and execution
• Strong storytelling and presentation skills for communicating design vision
• Strong collaboration skills within and across immediate teams
• Ability to give and receive constructive design feedback
• Awareness of industry trends, emerging technologies, and best practices in AI product design