Datacor, Inc.Remote
Lead Application Support Engineer
United States of America
Full Time
3 weeks ago
H1B Sponsor Likely
Key skills
GoldSim softwareMonte Carlo methodsStatistical analysisEngineering degreeEnvironmental modelingCustomer communicationTechnical learningAnalytical troubleshootingAIStatistical AnalysisCommunicationProblem SolvingCollaborationSales
About this role
Datacor is the leading provider of software solutions for the process manufacturing space. They are seeking a dynamic Lead Application Support Engineer to interface with users, resolve technical issues, and support product development with customer insights.
Responsibilities:
- Provide excellent, proactive customer service to GoldSim customers
- Advise the development team with QA testing during product release
- Apply deep industry and product expertise to author product documentation (methods, features, procedures, workarounds) in the form of help topics, user manuals, knowledge base articles, FAQ pages, and example simulations
- Update and maintain training materials and lead training seminars both in person and virtually
- Serve as subject matter expert to support marketing efforts through representation as a technical resource at conferences & trade shows, authoring blog posts, and developing materials for the GoldSim/Datacor website
- Support the Pre-Sales team by demonstrating our software to prospective customers with specific customer or industry examples
- Utilize customer feedback and industry expertise to partner with development & product teams to set strategy for product and advise on development imperatives
Requirements:
- Master's degree in Engineering or related science field
- 5+ years' experience using GoldSim software as a user
- Advanced knowledge of Monte Carlo methods and basic statistical analysis
- Domain knowledge in one of our core industries, including mining, water resources, environmental/radioactive waste management
- Analytical approach to troubleshooting and problem solving
- Ability to proactively identify problems and propose solutions
- Ability to work independently and within a team
- Fast learner of technical software and an interest in understanding engineering fundamentals behind the software (what calculations are done and how results are produced)
- Exceptional communication and cross-functional collaboration skills and a customer-centric attitude
- 10+ years' experience in water resource or environmental modeling field, either as an Engineer or consultant
- Comfortable with integration and application of AI-based tools to maximize product and individual performance