Senior Product Manager

Laivly is an ambitious company of innovators building and shaping the future of CX technology. They are seeking a Senior Product Manager to own and drive a core area of the Laivly platform, responsible for defining product strategy and driving measurable outcomes across customers and the business.

Responsibilities:

• Take full ownership of a core product pillar within the Laivly platform, from defining the roadmap and strategy to driving end-to-end product outcomes and cross-functional alignment
• Define and drive product strategy for your product area, connecting roadmap decisions to company objectives
• Identify high-impact opportunities through customer insight, data, and market understanding
• Own roadmap prioritization and make clear tradeoff decisions
• Lead discovery with customers to deeply understand workflows, pain points, and opportunities
• Translate real-world operational challenges into scalable product solutions
• Act as the voice of the customer internally
• Lead complex initiatives across multiple teams from concept to launch
• Partner closely with Engineering and Design to deliver high-quality solutions
• Ensure product releases are aligned with customer needs and business goals
• Define success metrics and evaluate product performance
• Use data, experimentation, and customer feedback to guide decisions
• Continuously iterate and improve product outcomes
• Drive alignment across Product, Sales, Customer Success, and Marketing
• Support go-to-market efforts including positioning, launches, and adoption
• Influence stakeholders at multiple levels, including leadership
• Stay current on AI, automation, and customer experience trends
• Identify opportunities to extend Laivly’s platform capabilities
• Contribute to shaping the future direction of the platform