Application/Production Support Help Desk Analyst
Raleigh, North Carolina, United States of America
Contract
1 month ago
$21 - $22 USD
Key skills
SQLCommunication
About this role
Job Title: Application/Production Support Help Desk Analyst Job ID: 26-01459 Location: Raleigh, NC Duration: 12 months of contract
Job Summary:
Seeking a Help Desk Analyst to provide application/production support for the CWS/PATH NC system. This role focuses on troubleshooting application issues, supporting external users, and ensuring high-quality customer service (non-hardware support).
Key Responsibilities:
Job Summary:
Seeking a Help Desk Analyst to provide application/production support for the CWS/PATH NC system. This role focuses on troubleshooting application issues, supporting external users, and ensuring high-quality customer service (non-hardware support).
Key Responsibilities:
- Analyze and resolve escalated application issues
- Diagnose root causes and coordinate with developers/technical teams
- Monitor support tickets and ensure timely resolution
- Collaborate with business, program, and technical teams
- Support testing, fixes, and system improvements
- Provide insights for process and product enhancements
Requirements:
- 3+ years in application/production support (help desk environment)
- 5+ years experience in issue analysis and troubleshooting
- Strong customer service and communication skills
- Experience with browser-based applications
Preferred:
- SQL knowledge
- Experience with social services or Child Care systems
- Familiarity with PATH NC / CWIS systems