ServiceNow Software Engineer

SAIC is a company dedicated to national security, seeking a ServiceNow Software Engineer to support the Defense Counterintelligence and Security Agency (DCSA). The role involves enhancing, optimizing, and automating IT service management and business processes using the ServiceNow platform, collaborating closely with stakeholders to design and implement solutions.

Responsibilities:

• Design, develop, and implement ServiceNow solutions, including but not limited to modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM)
• Customize ServiceNow applications and facilitate configuration management of all implemented changes
• Develop workflows, scripts, business rules, UI policies, UI actions, client scripts, and notifications
• Design and implement integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and integration hub
• Automate routine tasks and processes to improve efficiency and reduce manual efforts
• Serve as a technical advisor and lead on ServiceNow projects and initiatives
• Provide guidance and mentoring to junior developers and team members
• Conduct code reviews and ensure adherence to best practices and coding standards
• Work closely with stakeholders, including business analysts, project managers, and end-users, to gather and understand requirements
• Translate business requirements into technical specifications and actionable development tasks
• Conduct thorough testing of developed solutions to ensure quality and functionality
• Troubleshoot and resolve issues and defects promptly
• Create and maintain detailed technical documentation, including design specifications, test plans, and user guides
• Generate and present reports on system performance, usage metrics, and project status

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 10 years of hands-on experience in ServiceNow development and administration
• Secret clearance
• Extensive experience with ServiceNow platform capabilities and tools, including scripting, customization, and configuration
• Proficiency in JavaScript, HTML, CSS, and other relevant programming languages
• Strong understanding of ITIL processes and best practices
• Experience with Agile/Scrum development methodologies
• Excellent problem-solving skills and the ability to work independently as well as part of a team
• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders
• Ability to obtain and maintain a security clearance as required by the client
• ServiceNow Certified System Administrator (CSA) certification
• ServiceNow Certified Application Developer (CAD) certification
• ServiceNow Certified Implementation Specialist (CIS) certifications
• Prior experience working with government or defense clients
• Familiarity with DevOps practices and tools