Financial Business Systems Analyst

Lighthouse is dedicated to fostering growth through innovative problem-solving and collaboration. The Financial Business Systems Analyst will drive the development, maintenance, and improvement of business systems crucial to finance functions, focusing primarily on billing systems and process enhancements.

Responsibilities:

• Billing system and process improvements. Consults with billing teams and other billing stakeholders to identify, analyze, and prioritize system and process improvement opportunities. Based on opportunities, drives system and process improvements forward. Defines technical requirements and collaborates with developers on system development and automation projects. Drives process improvements using strategies including simplifying and documenting processes, creating shared checklists and other documentation, defining roles and responsibilities, and providing training
• Billing system integration. Drives billing system integration efforts by analyzing billing data, highlighting integration impacts, defining requirements, and collaborating with developers on system integration projects
• Client-facing reporting. Gathers input, assesses current capabilities, and defines technical requirements for client-facing reporting. Based on requirements, drives efforts to create / improve client-facing reporting functionality. Generates reports, or ensures that reports are generated by others, to meet client needs
• Internal reporting. Drives the creation of internal reporting functionality for billing and related metrics, including pricing and volume reports. Generates reports, or ensures that reports are generated by others, to meet internal needs
• Technical support. Provides technical support for billing and related systems. Researches and analyzes system issues. Identifies and recommends solutions, including product customizations / enhancements / work-around and/or long-term system and process improvements
• System / data administrative services. Provides system / data administrative services for billing and related systems. Maintains pricing and other data in our billing systems. Addresses timekeeping requests
• Other projects. Applies analytical and technical skills to similar system and process improvement projects at Lighthouse. Develops business cases for other projects. Collaborates with stakeholders within and outside of Finance to drive approved projects forward
• Perform other related duties as assigned

Requirements:

• Bachelor's degree in a technical field such as Computer Science, Information Systems, Business Intelligence, Engineering, or Mathematics
• 2+ years of experience in business analysis, technical support, and/or system development roles
• Effective communicator (written and oral), especially with business users, developers, and management
• Ability to explain complex issues / design from both a technical and a business functional point of view
• Drive and passion to continually improve business processes
• Strong Microsoft Office skills (especially a high proficiency in Excel)
• Track record of bringing critical thinking to technology and processes
• Strong initiative to provide support across the company to achieve common goals
• Exceptional attention to detail and strong organizational skills
• Ability to be a team player and collaborate with teams across the company
• Willingness to adapt to a rapidly changing environment and rapidly changing systems
• Ability to work in a fast-paced environment and effectively manage competing priorities
• Adherence to processes and procedures while focusing on future improvements
• Technical eDiscovery experience in a law firm, corporation, or eDiscovery service provider a plus
• Experience working with ServiceNow and/or QuickBase a plus