Business Process Analyst – Member Services

General Dynamics Information Technology is a global technology and professional services company. They are seeking a Business Process Analyst to support the Member Services function of a federal limited healthcare program, focusing on improving workflows and operational effectiveness.

Responsibilities:

• Serve as a liaison between Member Services and cross‑functional program areas to improve workflows and operational effectiveness
• Document future‑state workflows to support continuous improvement initiatives
• Document, update, and maintain SOPs, job aids, business requirements, and process flow diagrams
• Analyze operational trends, KPIs, and performance metrics to identify gaps and recommend improvements
• Support the Member Services Lead with Client communications, reporting, presentations, and deliverables
• Conduct root‑cause analysis on issues impacting quality, data integrity, or member experience
• Participate in cross‑functional working groups and contribute analytical insights
• Partner with technical teams to enhance tools, processes, and work products
• Support change management activities including communication, training updates, and implementation planning

Requirements:

• 3 + years of related experience
• Strong analytical, critical thinking, and problem‑solving skills
• Ability to work independently, adapt quickly, and manage multiple tasks
• Understanding of organizational workflows, data flow, and process interdependencies
• Excellent written and verbal communication skills
• High attention to detail, accuracy, and consistency
• Ability to obtain and maintain a Public Trust clearance
• Experience supporting federal health programs such as CDC, CMS, VA, or similar environments
• Familiarity with the structure and operations of health plans or other Third‑Party Administrator (TPA) contracts