Sales Engineer, Enterprise Intelligence

AlphaSense is a market intelligence company that leverages AI to provide insights for decision-making. The Sales Engineer will oversee the implementation of the Enterprise Intelligence product, managing post-sale processes and collaborating with cross-functional teams to ensure client success.

Responsibilities:

• Develop and execute detailed project plans, ensuring alignment with client goals and expectations
• Coordinate with cross-functional teams, including account management, product, marketing and sales, in order to gather necessary resources for a successful implementation
• Conduct regular meetings and communications to keep internal and external clients informed of implementation progress
• Create and modify training programs for each client engagement
• Collaborate with marketing to create documentation for clients to support training needs
• Proactively identify potential risks and issues during the implementation process and develop mitigation strategies
• Establish key performance indicators (KPIs) and regularly monitor and report on team and individual performance
• Use data-driven insights to make informed decisions and improvements
• Develop and maintain comprehensive playbooks to guide future implementations
• Partner with Account Managers and Adoption Specialists to drive adoption and value realization

Requirements:

• At least 4+ years of experience as an implementation manager, customer-facing project manager and/or in enterprise customer success
• Passionate about learning and always seeking the next challenge
• Robust problem-solving and critical thinking abilities
• Ability to work collaboratively in a cross-functional team environment
• A systems thinker with a proven track record of turning processes that lack structure into effective, repeatable, scalable programs
• Obsessed with adding value to the client experience
• Ambitious, with impeccable integrity and curiosity
• Comfortable analyzing and leveraging data to inform decision making
• Demonstrates excellent organizational skills and attention to detail
• Experience with any/all of the following: Intercom, Salesforce, JIRA, Tableau, Catalyst
• Remote (East coast strongly preferred)